https://jurnal.uniraya.ac.id/index.php/pareto/issue/feed 2024-11-07T11:36:22+07:00 Yurmanius Waruwu yurmaniuswaruwu@uniraya.ac.id Open Journal Systems <p align="justify">Jurnal PARETO (Jurnal Riset Bisnis dan Manajemen) adalah jurnal peer-review. Jurnal PARETO (Jurnal Riset Bisnis dan Manajemen) menyediakan forum khusus untuk publikasi penelitian di bidang ekonomi keuangan dan teori perusahaan, menempatkan penekanan utama pada kontribusi analitis, empiris, dan klinis berkualitas tinggi di bidang-bidang penting seperti Ilmu Manajemen, Kewirausahaan, Sumber Daya Manusia, Ekonomi, Keuangan, Perbankan, dan Akuntansi. Periode terbit jurnal ini dua kali setahun bulan Maret dan September.</p> https://jurnal.uniraya.ac.id/index.php/pareto/article/view/2343 2024-11-07T11:36:22+07:00 Arum Widiatul Aini adriani.riny@asia.ac.id Adriani Kala’lembang adriani.riny@asia.ac.id

<p><em>This study aims to determine the impact of Communication and Training on the Service Quality of employees at Kebun Raya Purwodadi Pasuruan. The research was conducted quantitatively with a population of 77 employees. Before the data collection, the questionnaire was tested for validity and reliability. Data analysis was performed using multiple regression analysis. The findings show that (1) Communication has an effect on Service Quality, indicated by a regression coefficient of 0.309 and T_value (4.056) &gt; T_table (1.992), with a significance level of 0.000 &lt; 0.05. (2) Training also has an impact on Service Quality, with a regression coefficient of 0.217 and T_value (2.311) &gt; T_table (1.992), and a significance level of 0.024 &lt; 0.05.</em></p>

2024-11-07T11:36:22+07:00 Copyright (c) 2024 Arum Widiatul Aini, Adriani Kala’lembang